Thank you for choosing Tanglong Textile. We are committed to providing high-quality textiles and satisfactory customer service. To ensure your rights, please read this return policy carefully before placing an order.

1. General Provisions
This policy applies to all products purchased through official Tanglong Textile channels (including our official website, authorized e-commerce platforms, offline direct stores, etc.). Due to the specific nature of textile products, we only accept returns or exchanges for items with confirmed quality issues. Unless a quality issue is confirmed by us, we generally do not accept returns or exchanges for non-quality related reasons such as "change of mind," "incorrect size," or "color differences."

2. Return/Exchange Conditions & Timeframe
Definition of Quality Issues:
The following situations are considered quality issues, for which we accept returns or exchanges:

Damage/Runs: Fabric or finished products that have irreparable damage, snags, or holes upon receipt.

Significant Defects: Presence of obvious weaving defects (e.g., broken warp/weft, mis-weaves), dyeing defects (e.g., color streaks, uneven dyeing, stains), or printing defects.

Specification Non-Conformity: The actual received product specifications (such as composition, weight, width, dimensions) seriously deviate from the order description.

Quantity Shortage: The quantity received does not match the quantity stated on the order and the shipping documents.

Return Timeframe:

You must contact us within 7 calendar days of receiving the goods via customer service email or phone and provide relevant evidence (photos/videos).

Returns requests will not be accepted after 7 days.

Condition of Goods:

Items requested for return must be in their original packaging, unused, uncut, unwashed, unaltered, or unprocessed.

Clear photos or videos must be provided as evidence, clearly showing the claimed quality issue.

3. Non-Returnable Situations
Due to the nature of textiles, returns are NOT accepted under the following circumstances:

Custom Products: Fabrics or finished products customized to specific customer requirements (e.g., custom-dyed fabrics, jacquard weaves, printed fabrics, or items like specific-size curtains, sofa covers).

Cut or Processed Products: Any item that has been cut, sewn, washed, or otherwise processed/altered.

Clearance/Sale Items: Items clearly marked as "Sale," "Clearance," or "Final Sale."

Non-Quality Issues: Reasons based on customer subjectivity (e.g., the color or handfeel differs from personal expectation, color variance due to monitor displays) or incorrect size selection.

Items beyond the stipulated return timeframe.

Items missing or with damaged tags, labels, or original packaging.

4. Return Process
Contact Customer Service: If you identify a quality issue, please contact us immediately via:

Email: lillianshi@tanglongroup.com

Phone: +86 18132755089

Please provide your Order Number, Product Name, and Description of the Issue.

Provide Evidence: As guided by our客服, please email clear, multi-angle photos or videos of the problematic area(s). Our quality inspection department will review them.

Review & Confirmation: We will complete the review within 1-3 business days and inform you of the result via email or phone.

Process the Return:

If Approved: We will provide you with a return address and detailed instructions.

Ship the Item: Please pack the item in its original condition and ship it back using a reliable carrier. We recommend you keep the shipping receipt.

Receipt & Inspection: Upon receipt and confirmation that the returned item meets the requirements, we will proceed with the refund or exchange.

5. Refund & Exchange Details
Refunds:

Refunds will be processed within 5-7 business days after we confirm receipt and acceptance of the qualified return.

The refund amount will be for the actual paid price of the product.

Please Note: Shipping costs (including original and return shipping fees) are non-refundable, unless the return reason is solely due to our error (e.g., wrong item shipped, significant quality issue).

Exchanges:

If you choose an exchange, we will replace it with a new item of the same style and specification.

If the original item is out of stock, we will negotiate an exchange for a product of equal value or proceed with a refund.

6. Regarding Color Differences
We make every effort to represent product colors accurately through images and descriptions. However, unavoidable color variations may occur between the product image and the actual item due to differences in monitor displays, mobile screen settings, and photography lighting. Such color differences are not considered quality issues. Thank you for your understanding. If color accuracy is critical, we recommend ordering a color card or sample first.

7. Contact Us
If you have any questions about this policy, please feel free to contact us.

Service Hours: Monday - Friday, 9:00 AM - 6:00 PM

Email: lillianshi@tanglongroup.com

Phone: +86 18132755089